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Customer Service Applied Certificate®
This course will help you improve your communication, emotional intelligence, and problem-solving skills.
- 50 Minutes
- All Levels
Course Overview
Topics Covered
What’s Included
Target Audience
Exam Details
Course Overview
This collection of courses covers topics such as using the right language, nurturing customer relationships, maintaining composure, and more. In addition to the new knowledge your people will gain, these courses will also help them improve their communication, emotional intelligence, and problem-solving skills.
Registration and Access
To register to this course, click on the ”Add to Cart” button to pay online and receive your access. If you are purchasing this course on behalf of others, please be advised that you will need to create or use their personal profile before finalising your payment. Upon payment, you will receive access to the London Governance and Compliance Academy (LGCA) learning management system within 42 hours.
Certificate
Once you complete the above modules you will receive your certificate, which is issued by the London Governance & Compliance Academy (LGCA), part of the European Institute of Management and Finance (EIMF) Group.
Topics Covered
Syllabus (Duration – 10 min each)
· Using the Right Language (CSA01)
Using the right language is like, really important man. ’Cos if you don’t then people might not respect you and stuff. That’s right. People will perceive you differently depending on the language you use.
· Nurturing Customer Relationships (CSA02)
Good customer relationships are worth their weight in gold. Without them, sales will be more difficult to close, and your business will start to fail. When customer relationships go bad, things can very quickly become toxic.
· Practicing Positivity (CSA03)
Positivity is great! When you’re positive, you lift everyone around you. You create positive energy that affects everybody you interact with, making everything you do seem easier. The opposite is also true.
· Achieving Clarity (CSA04)
Information is difficult to understand when it’s not presented clearly. But it’s so much easier to understand when it is. When you present information, do it with clarity.
· Maintaining Composure (CSA05)
Dealing with people can sometimes be stressful, especially in customer service. Your customer could be frustrated, angry, or even upset. And sometimes, when they need to complain, it’s going to be you they’ll complain to.
What’s Included
· Modules are no longer than 15’ | Each module is made up of mini-lessons between 2-3 minutes each. Making information easily digestible reduces cognitive load so users are more likely to complete training, enjoy it, and use it at work.
· With stories that make learning stick | Would you forget how to build relationships with customers if Mr Darcy was showing you? Stories are one of the best ways to remember information. So, every module is built around a memorable context your users won’t forget.
· Written & reviewed by experts | Each topic is heavily researched using the most up-to-date information from subject matter experts. Senior instructional designers review every module to ensure that the intended skills and knowledge are transferred.
Target Audience
This self paced course is suitable for professionals of all levels and across sectors and industries.
Exam Details
This course does not have an exam requirement.
What People Say About EIMF
Certificate in compliance helped me advance my career in the field of compliance by teaching me the ins and outs of the sector, the challenges I may face in the future, and the skills I need to overcome them and help my company remain compliant in a heavily regulated world.
Compliance and its role in the financial world have never been easier to understand than with AGRC’s certificate programmes. The course was clear, comprehensive and practical, and provided me with the tools and skills I needed to further my career in compliance. I highly recommend these certifications and courses!
This certification is precisely what I was looking for. Since I work remotely, the best option for me was a self-paced, e-learning course that I could do and complete at my own convenience and at random hours of the day. LGCA’s training offered exactly that, plus a lot more. I delved deep into the world of compliance, gaining a thorough understanding of the industry and what it takes to succeed as a compliance officer. Thank you EIMF!
EIMF makes compliance super interesting and simple to grasp. Their self-paced, online learning offerings are captivating and have prepared me to take the plunge and become a full-time compliance professional.
I wasn’t sure whether transitioning into the world of compliance was the right move for me. After taking this course, I’m convinced I made the right decision. The course was super interesting, offering me a solid foundation of issues, and it got me super hyped to build a career in compliance.
Compliance has been trending lately and EIMF certificate caters to this growing need for compliance officers or at least experts in the sector. The course materials were insightful, comprehensive and clear, relying heavily on case studies that show theory working in practice and helping us understand the true value of compliance and its concepts in action in the business world. Don’t miss out on what’s a wonderful course!
This course and certification are exceptional when it comes to introducing you to compliance and its importance in today’s financial world. Self-paced, online and very engaging material. Top notch.
EIMF's self-paced, online course on compliance is ideal for professionals who want to pick up new information on the EIMF world and contribute to building a solid corporate culture for their workplace. In this day and age, being ethical is the name of the game and this certificate allows you to grow in that direction.
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