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Customer Service Essentials Certificate®
This Customer Service Essentials Certificate is made up of 10 foundational courses to get your teams thinking about what customer service is, why it’s so important, and how you can provide better and more consistent service across your company.
- 1 Hour and 40 Minutes
- All Levels
Course Overview
Topics Covered
What’s Included
Target Audience
Exam Details
Course Overview
Let’s face it. Most businesses today have competition. Customers are spoiled for choice and can pick and choose based on a number of factors. So, how do you stand out from the crowd and get more eyes (and hearts) on you?
The answer is customer service. And this Customer Service Collection is made up of 10 foundational courses to get your teams thinking about what customer service is, why it’s so important, and how you can provide better and more consistent service across your company.
Registration and Access
To register to this course, click on the ”Add to Cart” button to pay online and receive your access. If you are purchasing this course on behalf of others, please be advised that you will need to create or use their personal profile before finalising your payment.Upon payment, you will receive access to the London Governance and Compliance Academy (LGCA) learning management system within 42 hours.
Certificate
Once you complete the above modules you will receive your certificate, which is issued by the London Governance & Compliance Academy (LGCA), part of the European Institute of Management and Finance (EIMF) Group.
Topics Covered
· Maintaining Customer Service Across Channels – Duration 10 minutes
“Should we be focusing on customer service or customer experience?” That might sound like a trick question, but customer service and customer experience are two very different parts of the same puzzle.
· The Importance of Brand – Duration 10 minutes
Know your brand. Would it surprise you to learn that knowing your brand is one of the best ways to provide top-notch customer service? A brand isn’t only a logo, a quirky name, or a social media presence – it’s also the knowledge.
· Customer Relationships – Duration 10 minutes
When you’re trying to solve a customer’s problem or make a sale, it can be a challenge not to focus on your own agenda. You have quotas to meet and metrics to beat.
· Customer Loyalty – Duration 10 minutes
Think back to any time you were rudely refused a refund, cold-called or received an impersonal birthday message from a stranger on LinkedIn, and you’ll realize you know exactly how to destroy a potential customer relationship.
· Effective Problem Solving – Duration 10 minutes
You’re most likely familiar with this scenario. A difficult issue or unreasonable request comes up during the 5 minutes before the end of your shift. You’re tempted to shoot off the first response that comes to mind just to get the customer…
· Handling Complaints Gracefully – Duration 10 minutes
It’s a well-known fact that everyone loves to give advice, but nobody likes to take it. And this doesn’t change because you’ve got your name on the office door, or you’re the employee of the year.
· Cross-selling and Up-selling – Duration 10 minutes
Imagine this: you’re in a salon booking an appointment for a basic haircut. The receptionist tells you that you can book with a different stylist – one with a fancy title – who’ll give you a better cut, but it will be pricier.
· Managing Customer Expectations – Duration 10 minutes
Imagine if trains were to arrive ‘when they can’. Or people turned up at weddings on a different date than the one on the invitation. Or use-by dates on food weren’t accurate. The world would be in chaos.
· Technology – Duration 10 minutes
We all know technology is great. Take electric motors – they work exceptionally well for Tesla. They’re eco-friendly and quiet. The invention is also thrilling because Tesla’s customers expect innovative changes.
· Going beyond customer service – Duration 10 minutes
You can probably think of a time when you’ve been at the checkout, and the server has done the bare minimum. Checked out your items, ran your cash through the register, smiled and told you to ‘have a nice day’.
What’s Included
· Modules are no longer than 15’ | Each module is made up of mini-lessons between 2-3 minutes each. Making information easily digestible reduces cognitive load so users are more likely to complete training, enjoy it, and use it at work.
· With stories that make learning stick | Would you forget how to build relationships with customers if Mr Darcy was showing you? Stories are one of the best ways to remember information. So, every module is built around a memorable context your users won’t forget.
· Written & reviewed by experts | Each topic is heavily researched using the most up-to-date information from subject matter experts. Senior instructional designers review every module to ensure that the intended skills and knowledge are transferred.
Target Audience
This self paced course is suitable for professionals of all levels and across sectors and industries.
Exam Details
This course does not have an exam requirement.
What People Say About EIMF
Certificate in compliance helped me advance my career in the field of compliance by teaching me the ins and outs of the sector, the challenges I may face in the future, and the skills I need to overcome them and help my company remain compliant in a heavily regulated world.
Compliance and its role in the financial world have never been easier to understand than with AGRC’s certificate programmes. The course was clear, comprehensive and practical, and provided me with the tools and skills I needed to further my career in compliance. I highly recommend these certifications and courses!
This certification is precisely what I was looking for. Since I work remotely, the best option for me was a self-paced, e-learning course that I could do and complete at my own convenience and at random hours of the day. LGCA’s training offered exactly that, plus a lot more. I delved deep into the world of compliance, gaining a thorough understanding of the industry and what it takes to succeed as a compliance officer. Thank you EIMF!
EIMF makes compliance super interesting and simple to grasp. Their self-paced, online learning offerings are captivating and have prepared me to take the plunge and become a full-time compliance professional.
I wasn’t sure whether transitioning into the world of compliance was the right move for me. After taking this course, I’m convinced I made the right decision. The course was super interesting, offering me a solid foundation of issues, and it got me super hyped to build a career in compliance.
Compliance has been trending lately and EIMF certificate caters to this growing need for compliance officers or at least experts in the sector. The course materials were insightful, comprehensive and clear, relying heavily on case studies that show theory working in practice and helping us understand the true value of compliance and its concepts in action in the business world. Don’t miss out on what’s a wonderful course!
This course and certification are exceptional when it comes to introducing you to compliance and its importance in today’s financial world. Self-paced, online and very engaging material. Top notch.
EIMF's self-paced, online course on compliance is ideal for professionals who want to pick up new information on the EIMF world and contribute to building a solid corporate culture for their workplace. In this day and age, being ethical is the name of the game and this certificate allows you to grow in that direction.
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