Sales, Marketing & Customer Services
In today’s competitive business landscape, effective communication, empathy, and problem-solving skills are crucial for success in sales, marketing, and customer service roles.
- 3 CPD Units
- 3 Hours
- All Levels
In today’s competitive business landscape, effective communication, empathy, and problem-solving skills are crucial for success in sales, marketing, and customer service roles. This comprehensive course equips participants with the foundational soft skills necessary to excel in these dynamic fields, enabling them to build rapport with clients, generate leads, foster customer loyalty, and drive business growth.
Learning Objectives
By the end of this course, participants will be able to:
- Master the art of effective communication, including verbal and nonverbal cues, active listening, and adapting communication styles to different audiences.
- Develop a customer-centric mindset, demonstrating empathy, understanding customer needs, and building strong relationships.
- Apply problem-solving techniques to identify, analyze, and resolve customer issues efficiently and effectively.
- Enhance their negotiation skills to reach mutually beneficial agreements and close deals successfully.
- Utilize time management strategies to prioritize tasks, manage deadlines, and maintain productivity.
Training Duration
This course may take up to 3 hours to be completed. However, actual study time differs as each learner uses their own training pace.
Registration and Access
To register to this course, click on the Get this course button to pay online and receive your access instantly. If you are purchasing this course on behalf of others, please be advised that you will need to create or use their personal profile before finalising your payment.
Access to the course is valid for 180 days.
If you wish to receive an invoice instead of paying online, please Contact us here. Talk to us for our special Corporate Group rates.
This programme has been developed by the European Institute of Management and Finance (EIMF), an EU Based recognised training institution.
The syllabus is verified by external subject matter experts and can be accredited by regulators and other bodies for 3 CPD Units. Eligibility criteria and CPD Units are verified directly by your association, regulator or other bodies which you hold membership.
What People Say About EIMF
EIMF offered tools, knowledge, and practical experience…no books can accomplish this!
EIMF is a great training provider, pursuing and excelling in the investment services industry
I now see that my behaviour was affecting the actions and dedication of my team…thank you for making me see things that I never thought about before!! Course was amazing!
For us it’s vital to invest in the professional development for our staff. EIMF makes sure our investment is effective, and our people are able to realise their full potential.
Continuing Professional Development is not an option for us, it’s a necessity. EIMF makes it easy for our people to keep current; which is good for our people, and good for us too.
High-quality content and very enjoyable learning experience. At EIMF courses are delivered in a very informative and engaging way and are beneficial for anyone who works within the financial services, accounting and compliance sectors.
We know our most valuable advantage is our people! Our success as an organisation is dependent on fully realising the potential of our people. Working with EIMF means we are able to achieve that in the most efficient and effective way.
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